
Such insightful Facebook comments followed a 'mortifying', 'outrageous', 'shocking' and 'unprofessional' Jetstar incident this week: a Jetstar flight attendant demanded (TVNZ's choice of word: perhaps he requested...?) a 'pregnancy' medical certificate from passenger Kelsey Hughes... despite her not expecting a baby. Well, the media had a field day!
TV3 News: shocking; TVNZ News: outrageous;
Southland Times: pregnancy query mortifies;
Canberra Times: unprofessional
In the face of this public outcry, Jetstar apologised and gave Kelsey a $100 voucher for future flights...but she says all she wants is an apology from the flight attendant concerned. However if the tsunami of indignation could subside for a brief mo, we may be able to look at ![]() |
Kelsey: really NOT... |
The attendant was doing his job. Seems more tact and discretion was needed in his approach (with an immediate apology following the mistake)... but he WAS following his employer's rules.
[Jetstar policy states passengers more than 28wks pregnant are required to carry a letter from a doctor or midwife declaring them fit to fly, and crew are expected to request a medical certificate if they have reason to believe a passenger is pregnant.]
Stunning fact: your average guy is not the greatest judge of a woman's 'condition' - perhaps when working around skinny flight attendants all day, one's judgement is impaired to the point where a 'standard koiwoi shoila' may seem preggers.
You may also not know that back in 2008, a baby was stillborn at 34wks on a Brisbane-Auckland Air NZ flight. To witness THAT in-flight may well have been 'shocking', 'mortifying' etc! So most airlines advise 36wks as the safe cut-off point for boarding a plane pregnant.
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Sarah: REALLY... |
The root cause seems to be a lack of communication. Surely back at the ticketing stage, the pregnancy question could be asked by the booking agent, or added as a compulsory-answer box for on-line bookings. This would avoid embarrassment for all.
A pregnant flier should expect to be asked for her certificate.
She should also expect the question to be asked with tact.
But the airline system should flash a 'request certificate' warning to the crew as well, rather than simply rely on a mere male's eyeball.
And as for that fluppunt und rully untullugunt Facebook comment?
To the oh-so-worldly-wise writer, I say:
Duuuh!! That's not being pregnant, ya prat - that's actual childbirth!
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